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Rebecca Steele

I'm a technical writer at Akoya and a technology professional with 13 years' experience.

Skills

HTML, CSS, SASS, basic Javascript
Markdown
C++
Git, GitHub
Slack, Teams, Discord
Confluence
Readme
GitBook
Spotlight Studio
Postman

🚧 Project Highlights

💼 Work History

ASSOCIATE TECHNICAL WRITER | AKOYA

Jan 2022 - Present

Develop external and internal technical documentation based on product updates or user feedback. Types of documentation include implementation guides, release notes, quick-starts, code samples, and diagrams.

  • Developed a comprehensive user manual for Akoya’s dev portal, the Data Recipient Hub, where little documentation previously existed. This document dramatically reduced repetitive support calls and inbound emails to account managers.
  • Enhanced and fleshed out a user guide for an internal product’s management console, which helped new employees learn the product more quickly.
  • Completely reorganized the company’s internal Confluence site to rectify content organization issues.

SYSTEMS ADMINISTRATOR | RHODE ISLAND COLLEGE

June 2016 - Jan 2022

Managed and maintained a 400+ virtual Windows server environment, ensuring 99.9% uptime or better. Evaluated, monitored, and enhanced IT storage infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.

  • Directed the implementation of the Nutanix platform with AHV and produced all system documentation and as-builts. 0% downtime experienced with subsequent VM migrations.
  • Created project implementation plan for Microsoft System Center Configuration Manager 2016 and directed project rollout, resulting in increased efficiency with client PC deployments.
  • Improved efficiency of IT system and hardware deployments by producing internal-facing technical documentation by collaborating with vendor SMEs

SYSTEMS ADMINISTRATOR | TITAN AMERICA

Nov 2012 - June 2016

Provided tier 1 and 2 technical support and day-to-day administration and maintenance of key application systems, collaborating with vendors and other internal departments as required.

  • Commended by CIO on writing skills and asked to write various "how to" articles and content for company intranet page
  • Reduced call volume to the helpdesk by 10%+ by providing instruction and customer-facing documentation for commonly encountered issues
  • Determined IT “problem areas” needing improvement in collaboration with department staff

💼 Additional IT Experience

IT HELPDESK ANALYST | AMERICAN ELDERCARE

Feb 2009 - Apr 2012

📚 Education

FORT HAYS STATE UNIVERSITY

B.S., Computer Science candidate

Roger Williams University

B.A., English

Community College of Rhode Island

A.S., Computer and Information Processing, programming concentration