Rebecca Steele
I'm a technical writer at Akoya and a technology professional with 13 years' experience.
Skills
🚧 Project Highlights
đź’Ľ Work History
ASSOCIATE TECHNICAL WRITER | AKOYA
Jan 2022 - Present
Develop external and internal technical documentation based on product updates or user feedback. Types of documentation include implementation guides, release notes, quick-starts, code samples, and diagrams.
- Developed a comprehensive user manual for Akoya’s dev portal, the Data Recipient Hub, where little documentation previously existed. This document dramatically reduced repetitive support calls and inbound emails to account managers.
- Enhanced and fleshed out a user guide for an internal product’s management console, which helped new employees learn the product more quickly.
- Completely reorganized the company’s internal Confluence site to rectify content organization issues.
SYSTEMS ADMINISTRATOR | RHODE ISLAND COLLEGE
June 2016 - Jan 2022
Managed and maintained a 400+ virtual Windows server environment, ensuring 99.9% uptime or better. Evaluated, monitored, and enhanced IT storage infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.
- Directed the implementation of the Nutanix platform with AHV and produced all system documentation and as-builts. 0% downtime experienced with subsequent VM migrations.
- Created project implementation plan for Microsoft System Center Configuration Manager 2016 and directed project rollout, resulting in increased efficiency with client PC deployments.
- Improved efficiency of IT system and hardware deployments by producing internal-facing technical documentation by collaborating with vendor SMEs
SYSTEMS ADMINISTRATOR | TITAN AMERICA
Nov 2012 - June 2016
Provided tier 1 and 2 technical support and day-to-day administration and maintenance of key application systems, collaborating with vendors and other internal departments as required.
- Commended by CIO on writing skills and asked to write various "how to" articles and content for company intranet page
- Reduced call volume to the helpdesk by 10%+ by providing instruction and customer-facing documentation for commonly encountered issues
- Determined IT “problem areas” needing improvement in collaboration with department staff
đź’Ľ Additional IT Experience
IT HELPDESK ANALYST | AMERICAN ELDERCARE
Feb 2009 - Apr 2012
đź“š Education
FORT HAYS STATE UNIVERSITY
B.S., Computer Science candidate
Roger Williams University
B.A., English
Community College of Rhode Island
A.S., Computer and Information Processing, programming concentration