Experience
Associate Technical Writer
Jan 2022 - PresentAkoya
Develop external and internal technical documentation based on product updates or user feedback. Types of documentation include implementation guides, release notes, quick-starts, code samples, and diagrams.
Systems Administrator
June 2016 - Jan 2022Rhode Island College
Managed and maintained a 400+ virtual Windows server environment, ensuring 99.9% uptime or better. Evaluated, monitored, and enhanced IT storage infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.
Systems Administrator
Nov 2012 - June 2016Titan America
Provided tier 1 and 2 technical support and day-to-day administration and maintenance of key application systems, collaborating with vendors and other internal departments as required.