“Remember, your output is not a work of art; it's a work product designed to help the customer - whoever the customer is.”
― Krista Van Laan, The Insider's Guide to Technical Writing

I'm a technical writer specializing in the software/IT space. I leverage over 15 years of experience in technical support and systems administration to inform the documentation I produce, which includes installation/user guides, quick reference guides, release notes, and more.

My background provides me with a user-centric approach to everything I write. I have a passion for creating documentation that provides users with the best experience possible while helping them learn a thing or two along the way.

This site showcases recent projects to demonstrate my writing style and skills. Some projects were created for an employer in my capacity as a technical writer for the organization. Others were developed entirely on my own.


Core skills

  • Open source documentation
  • Product documentation
  • Technical communication


  • API docs
  • Developer docs
  • Implementation docs
  • Release notes
  • User guides

Knowledge management tools

  • Confluence
  • GitBook
  • Readme

API management tools

  • Postman
  • Spotlight Studio
  • Swagger UI

Platforms & apps

  • Digital Ocean
  • GitHub
  • Jira
  • Linode
  • Slack
  • Microsoft Teams
  • Microsoft Visio
  • SharePoint
  • WordPress

Languages, frameworks, & tools

  • Bootstrap
  • C++
  • CSS
  • cURL
  • HTML
  • JavaScript
  • Markdown
  • SASS
  • SnagIt


user manual

User guide

This is a comprehensive user manual I wrote and maintain in my capacity as a technical writer for a Boston-area software company.

Read more . . .

Nutanix CE installation guide

Nutanix CE installation guide

A field installation guide for a fictitious Managed Services Provider (MSP) called RS Tech Services, this guide allows field engineers to perform initial deployments of Nutanix Community Edition at customer sites quickly and efficiently, necessitating fewer calls to senior technical personnel.

Read more . . .

OpenAPI specification document

OpenAPI spec

This is a spec document I created for a Node.js REST API I built as a final project for a backend dev course. The API enables you to retrieve, add, update and delete specific data points about a single US state, or all of them.

Read more . . .

  View code on GitHub

Open source contributions


Associate Technical Writer


Jan 2022 - Present

Develop external and internal technical documentation based on product updates or user feedback. Types of documentation include implementation guides, release notes, quick-starts, code samples, and diagrams.

Systems Administrator

Rhode Island College

June 2016 - Jan 2022

Managed and maintained a 400+ virtual Windows server environment, ensuring 99.9% uptime or better. Evaluated, monitored, and enhanced IT storage infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.

Systems Administrator

Titan America

Nov 2012 - June 2016

Provided tier 1 and 2 technical support and day-to-day administration and maintenance of key application systems, collaborating with vendors and other internal departments as required.


Fort Hays State University

Bachelor of Science, Computer Science candidate


Languages/frameworks studied:

  • C++
  • HTML
  • CSS
  • SASS
  • JavaScript
  • Node.js
  • Express

Community College of Rhode Island

Associate of Science, Computer & Information Processing

2017 - 2020

Computer programming concentration. Languages studied:

  • C#
  • C++
  • Java
  • HTML
  • CSS

Contact Me

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