User guide
This is a comprehensive user manual I wrote and maintain in my capacity as a technical writer for a Boston-area software company.
Welcome
“Remember, your output is not a work of art; it's a work product designed to help the customer - whoever the customer is.”
― Krista Van Laan, The Insider's Guide to Technical Writing
I'm a technical writer specializing in the software/IT space. I leverage over 15 years of experience in technical support and systems administration to inform the documentation I produce, which includes installation/user guides, quick reference guides, release notes, and more.
My background provides me with a user-centric approach to everything I write. I have a passion for creating documentation that provides users with the best experience possible while helping them learn a thing or two along the way.
This site showcases recent projects to demonstrate my writing style and skills. Some projects were created for an employer in my capacity as a technical writer for the organization. Others were developed entirely on my own.
Skills
Core skills
Content
Tools & languages
Projects
Nutanix CE installation guide
A field installation guide for a fictitious Managed Services Provider (MSP) called RS Tech Services, this guide allows field engineers to perform initial deployments of Nutanix Community Edition at customer sites quickly and efficiently, necessitating fewer calls to senior technical personnel.
OpenAPI spec
This is a spec document I created for a Node.js REST API I built as a final project for a backend dev course. The API enables you to retrieve, add, update and delete specific data points about a single US state, or all of them.
Open source contributions
Docusaurus
Docusaurus is an open source static site generator similar to Jekyll. It allows users to create documentation sites quickly and focus on their content (in Markdown) rather than the technology.
Commits
Experience
Associate Technical Writer
Akoya
Jan 2022 - Present
Develop external and internal technical documentation based on product updates or user feedback. Types of documentation include implementation guides, release notes, quick-starts, code samples, and diagrams.
Systems Administrator
Rhode Island College
June 2016 - Jan 2022
Managed and maintained a 400+ virtual Windows server environment, ensuring 99.9% uptime or better. Evaluated, monitored, and enhanced IT storage infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.
Systems Administrator
Titan America
Nov 2012 - June 2016
Provided tier 1 and 2 technical support and day-to-day administration and maintenance of key application systems, collaborating with vendors and other internal departments as required.
Education
Roger Williams University
Bachelor of Arts, English Literature
1998 - 2002
Fort Hays State University
Bachelor of Science, Computer Science candidate
Ongoing
Languages/frameworks studied:
- C++
- HTML
- CSS
- SASS
- JavaScript
- Node.js
- Express
Community College of Rhode Island
Associate of Science, Computer & Information Processing
2017 - 2020
Computer programming concentration. Languages studied:
- C#
- C++
- Java
- HTML
- CSS
Contact Me
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