Skip to main content

Resume

Experience

Associate Technical Writer​

Jan 2022 - Present

Akoya

  • Own all company documentation, including specs for 74 API endpoints, developer guides, and integration tutorials after the documentation team was downsized.
  • Maintained documentation continuity during organizational transition by assuming full ownership after the team lead’s departure..
  • Collaborated with engineers and product managers through iterative review cycles to ensure accuracy and alignment with real-world use cases.
  • Created a complete developer portal manual in ReadMe, consolidating previously scattered resources and enabling customers to troubleshoot issues independently.
  • Enhanced the internal management console guide with visuals and task-based procedures, shortening onboarding time for new technical staff.
  • Restructured and standardized Confluence intranet spaces, improving searchability and reducing time spent locating information.

Systems Administrator​

June 2016 - Jan 2022

Rhode Island College

  • Authored clear, structured system guides that later formed the foundation for transitioning into full-time technical writing.
  • Developed system maintenance documentation, improving consistency and reducing dependency on tribal knowledge.
  • Managed core Windows Server infrastructure supporting academic and administrative operations, sustaining 99.9% uptime across critical systems.
  • Led the implementation of the Nutanix AHV virtualization platform, coordinating VM migrations with zero user downtime.

Systems Administrator​

Nov 2012 - June 2016

Titan America

  • Commended by the CIO for producing high-quality internal documentation that improved team communication and system reliability.
  • Provided Tier 1 and Tier 2 support to 300+ end users, resolving issues efficiently and maintaining application uptime.
  • Authored user-facing troubleshooting documentation that reduced helpdesk tickets by improving customer self-service.
  • Introduced Citrix XenDesktop for the payroll department, improving application performance and workflow reliability.