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Resume

Experience

Associate Technical Writer​

Jan 2022 - Present

Akoya

  • Maintained the documentation function as the sole Technical Writer after organizational downsizing.
  • Established structured documentation workflows with engineers, implementing iterative review cycles and feedback loops to ensure content aligned with user needs.
  • Authored API manuals, installation guides, and tutorials that improved product clarity and reduced support inquiries.
  • Created a comprehensive developer portal manual in ReadMe, reducing support calls.
  • Enhanced the internal management console user guide with step-by-step instructions and visuals, decreasing onboarding time for new employees.
  • Took ownership of the documentation function after the team lead’s departure, ensuring timelines and quality standards were met without disruption.
  • Restructured Confluence intranet content, improving search efficiency and knowledge access for employees.
  • Integrated user feedback into documentation to produce content more aligned with customer needs.

Systems Administrator​

June 2016 - Jan 2022

Rhode Island College

  • Recognized for creating clear technical documentation, which led to a formal transition into a technical writing career.
  • Installed and maintained server infrastructure while documenting system operations and application workflows for IT staff.
  • Administered 400+ virtual Windows servers, implementing maintenance schedules that ensured 99.9% uptime.
  • Directed the implementation of the Nutanix platform with AHV, achieving seamless VM migrations with zero downtime.
  • Produced internal documentation that streamlined IT system and hardware deployments.

Systems Administrator​

Nov 2012 - June 2016

Titan America

  • Provided tier 1 and 2 support while administering critical application systems, ensuring reliability and minimizing downtime.
  • Authored customer-facing documentation that empowered users to troubleshoot independently, reducing helpdesk calls.